I love your software. It is the absolute best!

I would like to request that you add as an option to action2 the ability to forward an incoming call to another number based on the caller. I want to forward certain callers to a disconnected number so that they will stop calling me. I hope that's possible. Thanks for your help.
One question, how do I know when to use {mobile} and when to use {phone}?
Thank you very much for a great program.