Wrong definition of number

[shaman]

Dear developers!
 At use of the program there was a following problem: at addition of number or group of numbers of a rule not always work truly. Has noticed, that it is connected by that the program does not compare with number if in a notebook it is kept as +7..., and at a call number is defined as 8... or on the contrary.

[admin]

Hi shaman,

I think I know why it did not work. But it is not easy to answer. The answer is that the two numbers were not the same, or the shorter one was not contained by the longer one from right to left. This problem often occurs because of country codes and area codes.

For example, in international format, a phone number consists of: +<country code><area code><phone number>. But phone service providers do not always send caller id in this format to your device. Sometimes they only send <phone number> or <area code><phone number> to you.

So the best solution for you is providing the <phone number> only
For example if you want to block a phone number which is +7-86-543210 in international format where 7 is the country code and 86 is its area code. You can set up the rule like this:

Rule type: Phone-Inbound
Filter type: Specific number
Phone #: 543210

Because you do not care its area code and country code. In the other hand, if you want to block callers from other areas or from other countries, the area codes and the country codes should be provided, but do not provide the leading zeros or the leading + sign.

Here are the examples:

Rule type: Phone-Inbound
Filter type: Specific number
Phone #: (86)543210


Rule type: Phone-Inbound
Filter type: Specific number
Phone #: 7(86)543210


The reason is that sometimes providers send you the caller id with leading zeros and a + sign but sometimes not. So typing the phone# as short as you can.

Hope my answer can help you. Thanks.

[shaman]

And how to be if in a rule the group of contacts is underlined?

[admin]

After selecting multiple phone numbers from Contacts, remove leading zero and '+' from each item. Remove country code and area code from them if needed.